Privacy Policy

The White Shutter Company
A trading name of Smart LivingCo Ltd

Last updated: 9 October 2026

1. Who We Are

The White Shutter Company provides made-to-measure shutters, home consultations, measuring and professional installation services across Cambridge and Cambridgeshire.

The White Shutter Company is a trading name of Smart LivingCo Ltd, registered in England and Wales under company number 13850104.

Registered office: Unit E Richard Narborough House, Battery Green Road, Lowestoft, Suffolk, NR32 1DH, United Kingdom.

Email: info@thewhiteshuttercompany.co.uk

Smart LivingCo Ltd is the data controller responsible for personal information collected through The White Shutter Company's website and services.

2. Information We Collect

When you contact us or book a free home survey, we may collect:

• Your name

• Email address

• Telephone number

• Property address and postcode

• Preferred appointment date and time

• Details of your windows and shutter requirements

• Messages or other information you choose to provide

Our website may also collect technical information, including device information, IP addresses and cookie data.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries

• Arrange and confirm home survey appointments

• Contact you about your booking

• Prepare quotations

• Provide measuring, supply and installation services

• Maintain relevant business and financial records

• Meet applicable legal obligations

4. Our Legal Basis for Processing

We process personal information where necessary to respond to your request and take steps towards providing our services, or to fulfil an agreement with you.

We may also process information to comply with legal obligations and, where appropriate, for legitimate business interests such as maintaining records and improving customer service.

Where consent is required, including for certain marketing communications or cookies, we will request it.

5. Online Bookings

Our website uses Wix Bookings to manage free home survey appointments.

When you submit a booking, the information you provide is processed through Wix's systems to help us arrange and manage your appointment.

Wix may process information on our behalf in accordance with its applicable data processing terms.

6. Sharing Your Information

We may share relevant information with service providers where necessary to deliver our services, including website and booking providers, professional advisers and suppliers or installation partners involved in fulfilling your order.

We do not sell customer personal information.

7. Data Storage and Security

We take reasonable steps to protect customer information against unauthorised access, loss, misuse or disclosure.

Information may be held within our website, booking, email and business administration systems.

Some service providers may process data outside the United Kingdom. Where applicable, appropriate data protection safeguards must be in place.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing customer relationships and meeting legal or accounting requirements.

Retention periods depend on the type of information and the applicable legal obligations.

9. Marketing Communications

We may contact you about your enquiry, booking, quotation or installation.

We will only send promotional marketing communications where permitted by applicable law. You can ask us to stop sending marketing communications at any time.

10. Cookies

Our website may use cookies and similar technologies to support website functionality, bookings, security and website performance.

Where required by law, we will obtain your consent before using non-essential cookies, including relevant analytics or advertising cookies.

Further information about the cookies used on our website will be provided through our cookie information or consent settings.

11. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information in certain circumstances

• Object to certain uses of your information

• Request restriction of processing

• Request transfer of information where applicable

• Withdraw consent where processing relies on consent

To exercise your rights, contact:

info@thewhiteshuttercompany.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website or legal obligations.

The latest version will be available on our website.

13. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

The White Shutter Company
Trading name of Smart LivingCo Ltd
Email: info@thewhiteshuttercompany.co.uk

Registered office: Unit E Richard Narborough House, Battery Green Road, Lowestoft, Suffolk, NR32 1DH, United Kingdom.